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General Information
We deliver directly to your child’s school within 2–3 working days after payment confirmation. Some schools have scheduled delivery days, and we will always notify you of the expected date.
Simply select your child’s grade on our website. You can then browse the recommended books or use the search bar to quickly find the exact title from your child’s booklist.
If you receive the wrong book or a damaged copy, please contact us immediately via WhatsApp or phone. We’ll arrange a free replacement or exchange at the next delivery to your child’s school.
Yes. If a book or item is not listed on our website, you can make a special order request via our WhatsApp channel or customer support. We’ll confirm availability and delivery timelines.
You can log in to your account on our website to see your order details. We also send updates via SMS or WhatsApp so you always know when your order is confirmed and when it’s on the way to school.
Yes. While we recommend using our website for faster service, you may also call or WhatsApp our support team to place an order.
Products & Services
Absolutely. All payments are processed through M-PESA’s official platform, ensuring your money is transferred securely.
Your M-PESA account is charged immediately after you confirm the payment on your phone. You will also receive an SMS confirmation from M-PESA.
At checkout, select Lipa na M-PESA as your payment option. You will receive a prompt on your phone to enter your PIN and complete the transaction.
Delivery to your child’s school is free of charge for orders above a set minimum (e.g., KSh 1,000). For smaller orders, a small delivery fee may apply. (Customize based on your policy).
Most orders are delivered within 2–3 working days directly to your child’s school. We’ll always confirm the delivery date with you after payment.
Yes, telephone orders are accepted. However, we encourage using our website so that you can browse your child’s full booklist, view prices clearly, and track your orders easily.